Home Health Workforce ("we," "us," or "our") operates the website www.homehealthworkforce.com and the Home Health Workforce caregiver retention platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or receive SMS messages through our service.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Fill out a contact form or request a demo on our website
  • Register for an account on our platform
  • Provide caregiver roster data through our platform
  • Communicate with us via email, phone, or SMS

This may include your name, email address, phone number, employer name, job title, and any other information you choose to provide.

Caregiver Information

Home health agencies using our platform may upload caregiver information including names, phone numbers, and employment details. This information is used solely to facilitate caregiver engagement and retention communications on behalf of the agency.

Information Collected Automatically

When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and pages viewed. We use this information to analyze trends and improve our website.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Send SMS messages to caregivers on behalf of home health agencies
  • Respond to your inquiries and provide customer support
  • Send administrative information such as service updates
  • Analyze usage patterns to improve our website and platform
  • Comply with legal obligations

SMS Messaging

Our platform sends SMS messages to caregivers on behalf of home health agencies. For complete SMS opt-in details and program disclosure, see our SMS Terms & Opt-In page and our Caregiver SMS Consent Examples page. Key details about our SMS practices:

  • Consent: Caregivers are enrolled in SMS communications by their home health agency employer, which obtains consent during the employment onboarding process. Caregivers may also text START to our messaging number to opt in.
  • Message frequency: Message frequency varies based on the engagement sequence configured by the agency. Typically 1-6 messages per month.
  • Opt-out: Caregivers can opt out at any time by replying STOP to any message. Reply HELP for assistance.
  • Message and data rates may apply.
  • We do not sell, rent, or share phone numbers or SMS opt-in data with third parties for their marketing purposes.
  • Agency website inquiries: Agency administrators who opt in through our website contact form receive a separate inquiry-related SMS program governed by our Agency Contact SMS Terms.

Data Sharing

We do not sell your personal information. We may share information in the following circumstances:

  • With service providers: We share data with third-party vendors who assist in operating our platform (e.g., Twilio for SMS delivery, Microsoft Azure for hosting). These providers are contractually obligated to protect your data.
  • With your employer: Caregiver communication data is shared with the home health agency that enrolled the caregiver in our platform.
  • As required by law: We may disclose information if required to do so by law or in response to valid legal process.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Caregiver messaging data is retained for the duration of the agency's use of our platform and for a reasonable period thereafter for compliance purposes.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of SMS communications at any time by replying STOP

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Home Health Workforce
Email: [email protected]
Website: www.homehealthworkforce.com